Privacy Policy

Last updated: November 3rd, 2025


This Privacy Notice for The Peptide Method (“The Peptide Method,” “we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (the “Services”), including when you:

  • Visit our website at https://thepeptidemethod.com or any site that links to this Privacy Notice
  • Engage with us in other related ways, including sales, support, marketing, events, and our at-home concierge offerings


Questions or concerns? Reading this Notice will help you understand your rights and choices. We are responsible for decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use the Services. You can contact us anytime at [melissa@thepeptidemethod.com].

SUMMARY OF KEY POINTS

  • What personal information do we process? The information we process depends on how you interact with us and the Services, the choices you make, and the features you use.
  • Do we process sensitive personal information? With your consent or as permitted by law, we may process health information to provide care or recommendations.
  • Do we collect information from third parties? We generally do not collect data from third parties.
  • How do we use your information? To provide and improve the Services, communicate with you, protect security, prevent fraud, and comply with law—only when we have a valid legal basis.
  • When do we share personal information? In limited situations (e.g., service providers, business transfers) as outlined below.
  • How do we keep information safe? Through appropriate technical and organizational safeguards, recognizing no method is 100% secure.
  • What are your rights? Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing, and to opt out of certain uses.
  • How do you exercise your rights? Submit a request as described below or contact us at [melissa@thepeptidemethod.com].


TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHAT LEGAL BASES DO WE RELY ON?
  4. WHEN AND WITH WHOM DO WE SHARE PERSONAL INFORMATION?
  5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  6. DO WE OFFER AI-POWERED FEATURES?
  7. HOW LONG DO WE KEEP YOUR INFORMATION?
  8. HOW DO WE KEEP YOUR INFORMATION SAFE?
  9. WHAT ARE YOUR PRIVACY RIGHTS?
  10. DO-NOT-TRACK CONTROLS
  11. U.S. STATE PRIVACY DISCLOSURES
  12. WE DO NOT SELL PERSONAL INFORMATION
  13. MESSAGING POLICY
  14. CHANGES TO THIS NOTICE
  15. HOW TO CONTACT US
  16. HOW TO REVIEW, UPDATE, OR DELETE YOUR DATA


1) WHAT INFORMATION DO WE COLLECT?

Information you provide to us

We collect personal information you voluntarily provide when you create an account, request information, complete forms, schedule services, make purchases, participate in programs or events, or contact us. This may include:

  • Identifiers & contact details: name, email address, phone number, mailing address, usernames/passwords
  • Account & preferences: communication preferences and authentication data
  • Billing & payments: billing address and limited payment details (see “Payment Data” below)

Sensitive Information (with consent or as permitted by law):

  • Health data relevant to wellness services (e.g., symptoms, history you share, goals, lab results shared with us or generated through our programs)

Payment Data. If you make a purchase, payment data (e.g., card type, last 4 digits, expiration) is processed by our payment processor. We do not store full card numbers. Payments are handled by [Payment Processor Name]; please review their privacy notice: [link to processor’s privacy policy].

All personal information you provide should be true, complete, and accurate. Please notify us of any changes.

Information collected automatically

When you visit or use the Services, we automatically collect certain technical information (which typically does not identify you directly), such as IP address, device and browser characteristics, operating system, language preferences, referring URLs, pages viewed, usage timestamps, and diagnostic data. We use this to operate, secure, and improve the Services.

We also use cookies and similar technologies. See Section 5 for details.

Types of automatically collected data include:

  • Log & usage data (e.g., interactions, pages, errors)
  • Device data (e.g., device type, OS, ISP or mobile carrier)
  • Location data (approximate IP-based location; device-level location if you enable it—you can disable location permissions in your device settings)


2) HOW DO WE PROCESS YOUR INFORMATION?

We process personal information to:

  • Provide and deliver Services, including at-home concierge visits, lab coordination, and wellness recommendations
  • Create and manage accounts and authenticate users
  • Communicate about appointments, results, updates, and support
  • Improve and develop Services, user experience, and safety
  • Protect security and prevent fraud
  • Comply with legal obligations and enforce our terms
  • Protect vital interests (e.g., to prevent harm)
  • Other purposes with your consent


3) WHAT LEGAL BASES DO WE RELY ON?

We only process personal information where we have a lawful basis, which may include consent, contract performance, legal obligations, legitimate interests, and vital interests.

EU/UK visitors. Under GDPR/UK GDPR, we rely on one or more of the bases above. You may withdraw consent at any time where consent is the basis for processing.

Canada. We rely on express or implied consent where appropriate and may process without consent in limited circumstances as permitted by Canadian law.


4) WHEN AND WITH WHOM DO WE SHARE PERSONAL INFORMATION?

We may share information in these situations:

  • Service Providers & Vendors. For hosting, analytics, communications, payment processing, scheduling, and similar business functions under contract.
  • Business Transfers. In connection with a merger, sale, financing, or acquisition.
  • Maps & Location Services. If you enable map features (e.g., for at-home service routing), we may use Google Maps Platform APIs; Google may process location data per its own terms. You can revoke device-level location permissions at any time.

We do not share health information with employers, insurers, or third-party marketers without your explicit consent, unless required by law.


5) DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We use cookies, pixels, and similar technologies to operate the site, remember preferences, protect accounts, and analyze usage. We may allow third-party analytics and advertising partners to set cookies for measurement or interest-based ads.

Where required by law, you can opt out of certain tracking or targeted advertising as described in Section 11 and in our cookie settings (if available). You can also manage cookies in your browser settings.

Google Analytics. We may use Google Analytics and its advertising features. You can opt out via:


6) DO WE OFFER AI-POWERED FEATURES?

We may offer features that use artificial intelligence or machine learning to enhance your experience (e.g., content personalization, support assistance). Any personal information used by such features is processed consistent with this Notice and our vendor agreements.


7) HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only as long as necessary to fulfill the purposes described in this Notice (or as required by law, tax, or accounting rules). When we no longer have a legitimate need to process your information, we will delete or de-identify it. If deletion is not immediately possible (e.g., backups), we will securely store it until deletion is feasible.


8) HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement reasonable technical and organizational measures designed to protect your personal information. However, no method of transmission or storage is completely secure. Use the Services within secure environments and notify us immediately of any suspected unauthorized activity.


9) WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights to:

  • Know whether we process your data and access a copy
  • Correct inaccuracies
  • Delete your information
  • Restrict or object to certain processing
  • Data portability (where applicable)
  • Withdraw consent where processing is based on consent
  • Opt out of targeted advertising, sales, or certain profiling (where applicable)

You can exercise rights by contacting [melissa@thepeptidemethod.com]. We will respond in accordance with applicable law.

Marketing communications. You may opt out of marketing emails by using the unsubscribe link in those emails or contacting us. We may still send non-marketing, service-related messages.

Account Information. You may review or update your account information in your settings, or request account termination. We may retain limited information as permitted by law (e.g., for fraud prevention, legal obligations).

Cookies. Most browsers let you block or delete cookies. Doing so may impact functionality.


10) DO-NOT-TRACK CONTROLS

Industry standards for recognizing DNT signals have not been finalized. We do not currently respond to DNT signals. If this changes, we will update this Notice.


11) U.S. STATE PRIVACY DISCLOSURES

Residents of certain U.S. states (including, for example, CA, CO, CT, DE, FL, IN, IA, KY, MN, MT, NE, NH, NJ, OR, TN, TX, UT, VA) may have additional rights, including to know/access, correct, delete, obtain a copy, opt out of targeted advertising/sale/profiling, and to appeal a denied request. Sensitive personal information (e.g., health data) is processed only for permitted purposes and with appropriate safeguards.

Sources, Uses, and Disclosures. See Sections 1–5 above for details on categories collected, purposes, and disclosures to service providers. We do not use or disclose sensitive personal information to infer characteristics.

Submitting Requests & Verification. To exercise your rights, submit a request to [melissa@thepeptidemethod.com]. We will verify your identity (and, if using an authorized agent, verify their authority) consistent with applicable law.

Appeals. If we decline your request, you may appeal by emailing [melissa@thepeptidemethod.com]. If your appeal is denied, you may contact your state attorney general.

California “Shine the Light.” California residents may request information regarding our disclosures for direct marketing in the prior calendar year by contacting us as described below.


12) WE DO NOT SELL PERSONAL INFORMATION

We do not sell or share (for cross-context behavioral advertising) personal information, including phone numbers, to third parties or affiliates for marketing or lead generation.


13) MESSAGING POLICY

By submitting forms on our website and providing a phone number, you consent to receive SMS text messages from us. Message and data rates may apply. Reply STOP to opt out. We do not share mobile numbers or SMS consent with third parties for marketing/promotional purposes. (All other categories exclude text-message opt-in data and consent; this information is not shared with third parties.)


14) CHANGES TO THIS NOTICE

We may update this Notice from time to time. The “Last updated” date shows the latest revision. If we make material changes, we may provide additional notice (e.g., by posting prominently on our site or emailing you). Please review this Notice periodically.


15) HOW TO CONTACT US

If you have questions or comments about this Notice, contact us at:
 Email: melissa@thepeptidemethod.com
 Mail: The Peptide Method
 10055 Yamato Road, Suite 500

Boca Raton, FL 33498



16) HOW TO REVIEW, UPDATE, OR DELETE YOUR DATA

You may request access to the personal information we hold about you, request corrections, deletion, or withdraw consent (where applicable) by emailing [melissa@thepeptidemethod.com]. We will respond consistent with applicable data protection laws.

Language: EN (contact us if you need another language version)


Notes for your team to finalize:

  • Replace [Payment Processor Name], and [link to processor’s privacy policy] with your actual details.
  • If you use a specific patient portal or EHR, add it as a named processor in Section 4/5.